Speaking about bad management, power of social media, and delivery people.

Yesterday evening I just ordered a pizza online and didn’t even think to write a new post. Well, everything had changed when the delivery person buzzed my door. He was very rude and made me upset. Now I am an angry customer. I just put a negative review on Yelp! I am going to copy it below so you can read it.


In the meantime I just want to say that we all live in the era of social media, so one little management mistake (like forgetting to train delivery personnel) can worth a company big bucks. Just look, I posted a negative review on Yelp! I wrote a post in my blog, I shared it with all my contacts on Facebook and Twitter. And it is only me – one little angry customer! Who knows how many more customers this delivery person made upset?

Here is the link to the reviews of this place on Yelp!: http://www.yelp.com/biz/giorgios-brick-oven-and-wine-bar-new-york#hrid:YhsypFaEMPwliL37NJGwQg

And here is the copy of my review:

I review my delivery experience with this place.

I ordered online and the delivery person was very rude. Vet very very rude. He buzzed the door like 6 times. When I finally opened the door he looked really angry and upset. He almost threw 2 pizza boxes to me and told me in an angry tone “Come on, faster, I am very busy!”. I could barely catch the bag with the drinks and 2 boxes with pizza. After this he immediately run away. I didn’t even have time to realized what had happened.

I think it is management problem. If the management can’t properly train and instruct the delivery persons and give them basics of a good customer service, well, obviously something wrong with the management.

You invested big money to open the place, you invested time to build your social media presence. One wrong delivery can ruin it all. But wait, that delivery man was working the full day, and I am sure not the first (and not the last) day, which means more than one delivery. How many more clients will be offended by him?

Thank to the review sites like Yelp! Now all the angry customers can post their reviews. Thanks to all social media websites. Now customers who are not satisfied can share their experience with thousands of prospective clients of the establishment. And a special thanks to the managers of the business for a good case of a bad management.

Note for the owners, managers of the business: It happened on September 12, between 7:30 and 8 pm.